Terms & Conditions
-All information on this page supersedes any other terms/conditions contained within this website.
When there are changes to these Terms & Conditions" we will make changes on this page and/or provide links to new policies.
BirD-elicious!™ Origins Wild Diet!™ is committed to complying with legislation governing privacy of personal information by businesses. BirD-elicious!™ Origins!™ has relevant security measures in place to protect against the loss, misuse and alteration of personal information under our control. Any personal information you provide will be stored and managed by BirD-elicious!™ Origins!™ and will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
Non-Disparagement: For purposes of this Section, “disparage” shall mean any negative statements, reviews, comments, or feedback, whether written or oral, about our company Passion Tree House LLC, our brands "BirD-elicious!™ Origins!™" in whole or in part, and all of our trademarked sub-brands, all owners and founders, as well as any and all associates of our company will not be made in any form and will include all oral, video, written or electronic communication, whether email, text message, use of Facebook, YouTube, Vimeo, Reddit,Yelp, LinkedIn, or similar, etc. as user of this website/purchaser of any of our products from this website or via mail or wire. Doing so may be cause for criminal and/or civil legal action.
Terms & Conditions
BirD-elicious!™ Origins Wild Diets!™ prides itself on providing quality products and a high standard of service to its customers. All orders and purchases made through this store are subject to the Terms and Conditions outlined below.
In addition our company makes no health guarantees or claims in regards to your bird(s) with the use of our foods. We do not claim that our food is a "total and complete diet" for any bird and we suggest that you do offer additional fresh foods along with our foods to ensure a well-rounded and varied nutritional profile.
If you suspect your bird may have a medical problem we suggest you contact and set an appointment to have your pet examined and proper laboratory tests performed by your veterinarian. We are not licensed veterinarians and cannot answer medical questions concerning or regarding the medical issues surrounding and/or regarding your pet's medical health.
Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us, directly or indirectly via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.
Payment & Returns
Payments are accepted via nominated online payment gateways only.
You may use your credit/debit cards with our online payment gateways. Or you can mail a check or money order to us.
*Payment by check requires 10 business days for your check to clear your bank after we deposit your check into our business bank account. Your order will not ship until your check clears. Your shipment is governed by our “Shipping” policies.
Please contact us via Machelle@TheBestBirdFood.com for more information regarding how to pay via check or money order.
No returns or exchanges for any reason due to you custom-commissiong us to produce your bird's food and the high health standards of our company.
By submitting your payment via website or individualized/custom invoices you are agreeing to all of the terms herein contained on this page.
By submitting your order you are commissioning us to custom-produce any bird food you have ordered.
You understand that your payment cannot be refunded for any reason once you have made payment.
If you are enrolled in Auto Ship / Auto Pay and we do not receive your payment in the allotted time indicated on your invoice, or we cannot capture your payment via Auto Pay within the time allotted on your invoice your Auto Ship enrollment will be cancelled for the current and all future orders. Your primary funding source for your Auto Ship invoices must maintain a limit
that will cover your scheduled Auto Ship invoices.
Shipping & Handling
You understand that your payment cannot be refunded and goods cannot be returned for any reason once you have made payment. This policy is in place to protect the health of all companion birds, including yours. You also understand because our foods are handmade that your bird's food may require as long or longer than 3-4 weeks to ship to you, but in many cases ships within 7-14 days of the receipt of your payment. In the case of bulk orders a minimum of 6-8 weeks are required before we ship after we receive your payment and we may not ship for as long as 10-14 weeks depending on our production schedule. A bulk order is any order of 10 or more pounds of food.
Shipping & Handling
All orders are dispatched as soon as possible, subject to availability. Any shipping charges are a guide only, and are subject to change at the discretion of the nominated courier or shipping company. Charges do not take into account any bulk discounts or lodgements. Shipping companies assess charges for parcels according to their actual or cubic weight equivalent, whichever is greater. Weights are rounded up to the nearest unit of measurement in all calculations. Dimension restrictions apply to all parcels, including maximum length and girth.
If products are not available at time of order you will be notified via email and given the option of back ordering or having the amount charged to your credit card refunded. Standard domestic and international shipping and handling fees may apply. Shipping charges may be determined by packing size, weight and delivery location.
You also understand that your bird's food may require as long or longer than 7-14 days to ship to you. You also understand that your package may not be fully insured and we are not responsible for lost or stolen packages. Because we ship USPS Priority packages are automatically insured up to $50.00USD for domestic mail. If you would like your entire package insured beyond that amount (for items only) we suggest you contact us at Machelle@TheBestBirdFood.com after you place your order and request additional shipping insurance added to your order at your cost.
Allow us to reiterate our shipping and return policies:
You understand that your payment cannot be refunded and goods cannot be returned for any reason once you have made payment; you have custom-commissioned us to produce your bird's food. Additionally, this policy is in place to protect the health of all companion birds, including yours. You also understand because our foods are handmade that your bird's food may require as long or longer than 3-4 weeks to ship to you, but in many cases ships within 7-14 days of the receipt of your payment. In the case of bulk orders a minimum of 6-8 weeks are required before we ship after we receive your payment and we may not ship for as long as 10-14 weeks depending on our production schedule. A bulk order is any order of 10 or more pounds of food.
Review of These Terms & Conditions
BirD-elicious!™ Origins!™ may at any time revise these Terms and Conditions. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
Collecting your information allows us to provide a better user experience for you. At all times, it is your choice whether you choose to disclose any information to us. However, by not disclosing certain information (for e.g. your mailing address) we may not be to provide the service you are requested (for e.g. delivery of products ordered online).
How Information is Used
We only use the information you voluntarily provide to us for the purpose it is provided for. For instance, when you supply your registration details at the time of making an online purchase, the details you provide are only used for that transaction only.
Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.